Shipping policy

Thank you for shopping with Arab Decor. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

1. Shipping Locations

We currently ship to:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia (KSA)

For other locations, please contact us before placing an order.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • During sales or high-demand periods, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times after dispatch:

  • UAE: 2–5 business days

  • Saudi Arabia: 3–7 business days

Please note these are estimated times, not guarantees. Delays may occur due to:

  • Courier issues

  • Customs clearance

  • Weather conditions

  • Public holidays

4. Shipping Charges

Shipping fees (if applicable) will be shown at checkout before payment.

We may offer free shipping promotions, which will be clearly stated on the website.

5. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email or message

  • Tracking details (where available)

Tracking updates depend on the courier service.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

Arab Decor is not responsible for:

  • Delays

  • Lost parcels

  • Extra shipping charges

caused by incorrect or incomplete addresses.

7. Failed Delivery Attempts

If delivery fails due to:

  • Customer not available

  • Incorrect address

  • Refusal to accept the parcel

The package may be returned to us. Re-shipping costs may apply.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Take clear photos of the package and product

  • Contact us within 48 hours of delivery

  • Include your order number and details of the issue

Claims made after this period may not be accepted.

9. Customs & Duties (If Applicable)

For cross-border shipments within the region, customs procedures may apply. Any additional charges required by authorities are the responsibility of the customer.